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last updated 13 April 2005


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-The industry regulator postcomm has been charged with introducing competition into the market.

-If you have already made a complaint but did not receive a satisfactory response, we are here to follow up your case.

-Welcome to the current issues section of the site.

-Following the creation of the independent consumer body, postwatch, by parliament in two thousand and one, royal mail reviewed the need for arbitration and recognised that the need for it had been greatly reduced.

-Following the creation of the independent consumer body, postwatch, by parliament in two thousand and one, royal mail reviewed the need for arbitration and recognised that the need for it had been greatly reduced.

-Postwatch comments are designed to improve postcomms overall approach to public consultations but do not apply to the direct working relationships between ourselves and Postcomm.

-Post offices are visited by twenty eight million people at least once every week.

-Postwatch was set up to ensure that post offices, parcelforce, royal mail and any competing postal providers, give the best service possible to you, their customer.

-The role of postwatch is to protect, promote and develop the interests of all customers of postal services in the uk.

-The role of postwatch is to protect, promote and develop the interests of all customers of postal services in the uk.

Postwatch believes that a competitive marketplace will offer customers greater choice and better, more efficient services and is the best way to protect customers interests. More detail can be found in the competition in the postal market section of current issues. We are here to help all customers, both business and individual. We also particularly represent the interests of the disabled or chronically sick, pensioners, people on low incomes and those who live in rural areas. Most of the time, you probably get a very good service. However, perhaps your post is being delivered to the wrong address or sometimes not at all.


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