postal regulators

Site map for postal regulators

-Following the creation of the independent consumer body, postwatch, by parliament in two thousand and one, royal mail reviewed the need for arbitration and recognised that the need for it had been greatly reduced.

-Following the creation of the independent consumer body, postwatch, by parliament in two thousand and one, royal mail reviewed the need for arbitration and recognised that the need for it had been greatly reduced.

-Postwatch comments are designed to improve postcomms overall approach to public consultations but do not apply to the direct working relationships between ourselves and Postcomm.

-Post offices are visited by twenty eight million people at least once every week.

-Postwatch was set up to ensure that post offices, parcelforce, royal mail and any competing postal providers, give the best service possible to you, their customer.

-The role of postwatch is to protect, promote and develop the interests of all customers of postal services in the uk.

-The role of postwatch is to protect, promote and develop the interests of all customers of postal services in the uk.

-The industry regulator postcomm has been charged with introducing competition into the market.

-If you have already made a complaint but did not receive a satisfactory response, we are here to follow up your case.

-Welcome to the current issues section of the site.

Postwatch understands what royal mail and any other licenced providers have to do to comply with their licence. If there is a failure to comply, postwatch can refer the matter to postcomm the regulator with a request for enforcement action to be taken. Alternatively, postwatch can discuss the issue direct and gain agreement as to what remedial action will be undertaken. Postwatch also helps to further the interests of customers by monitoring service levels and complaints. Such monitoring reveals weak spots that can be drawn to the attention of the royal mail.